Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and PairOx Pty Ltd (a company registered in New South Wales, Australia; 4 Lorikeet St, Glenwood NSW 2768, Australia), trading as “CollabHub.ai” (“CollabHub.ai,” “we,” “us,” or “our”) governing your access to and use of the CollabHub.ai platform, websites, mobile apps, and related services (collectively, the “Service”). Please read them together with our Privacy Policy and our Data-Use Covenant, both of which are incorporated into these Terms.

1. Acceptance of These Terms

By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization. If you do not agree, do not use the Service.

2. Eligibility & Accounts

You must be at least 16 years old to use the Service. When you register, you agree to provide accurate, complete information and to keep it current. You are responsible for safeguarding your credentials, for enabling appropriate security measures such as two-factor authentication, and for all activity under your account. Notify us promptly at security@collabhub.ai if you suspect unauthorized use.

3. Acceptable Use

You agree not to use the Service to:

• violate any applicable law, regulation, or research-ethics or institutional-review obligation;
• upload, store, or share content that infringes the intellectual-property, privacy, or other rights of others;
• distribute malware, or attempt to gain unauthorized access to the Service, other accounts, or connected systems;
• scrape, overload, disrupt, or reverse engineer the Service except to the extent that restriction is prohibited by law;
• process personal or sensitive data without the legal basis, consents, and approvals that data requires; or
• develop a competing product using our non-public features, or resell the Service without our written permission.

We may investigate and take appropriate action, including suspending accounts, for conduct that violates this section or creates risk or legal exposure for us or other users.

4. Your Content & Intellectual Property

You retain all ownership of the notebooks, datasets, experiments, protocols, files, and other materials you create or upload (“Your Content”). You grant CollabHub a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Your Content solely as necessary to operate and provide the Service to you and the collaborators you authorize. You are responsible for ensuring you have the rights and permissions — including any participant consents — needed to use Your Content on the Service. We retain all rights in the Service itself, including our software, trademarks, and branding; these Terms grant you no rights in them except the right to use the Service.

Copyright complaints. If you believe content on the Service infringes your copyright, send a notice to legal@collabhub.ai with the elements required by the U.S. Digital Millennium Copyright Act (identification of the work and the infringing material, your contact information, a good-faith statement, and your signature). We respond to valid notices, including by removing infringing material, and we may terminate repeat infringers.

5. Data-Use Covenant (never sell, never train)

Our Data-Use Covenant is a binding part of these Terms. In short: we do not sell Your Content or your personal data; we do not use the private contents of Your Content to train machine-learning models — ours or any third party’s — without your explicit, revocable consent; our AI assistants run when you invoke them, and our synergy and discovery features analyze your work to surface anonymous collaboration matches according to the discoverability setting you control (set it to Private to opt out — withdrawing is forward-only: it stops future matches and further identity disclosure, but does not remove matches already made or identities already mutually revealed); and you can export your records at any time. Where any other document could be read to give us more latitude over Your Content than the Covenant allows, the Covenant controls.

6. Data Portability & Export

We guarantee that you can export a portable copy of your records — your notebooks, experiments, protocols, datasets, and their metadata — in a standard, machine-readable format using the in-app export tools, and that you can download your uploaded files directly from the app, at any time and at no additional charge, for as long as your account is active and for a reasonable period after you request deletion. We will not hold your data hostage: there is no lock-in penalty for taking your own work with you.

7. Organizations & Collaboration

If you join or create an organization or shared workspace, an organization administrator may manage membership, roles, and access to content within that organization, and may be able to view, export, or remove content created in organization workspaces. Content you place in a shared workspace is visible to the collaborators granted access. You are responsible for choosing appropriate sharing settings. When you invite others, you confirm you are authorized to do so.

8. Fees, Subscriptions & Trials

Some features are offered under paid plans. Unless stated otherwise, subscription fees are billed in advance on a recurring basis, are exclusive of applicable taxes, and are charged through our payment processor. Paid plans renew automatically until cancelled; you may cancel at any time from your billing settings in the app, effective at the end of the current billing period, and we will send a renewal reminder before an annual plan renews where the law requires one. Where we offer a free trial, we will tell you at sign-up how it ends (for example, by reverting to a free plan). Except where required by law, fees are non-refundable. We may change pricing or plan features with reasonable prior notice.

9. Third-Party Services & Integrations

The Service may let you connect third-party services (for example, identity providers, AI model providers, or storage). Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them. When you enable an integration, you authorize us to exchange the data needed to make it work.

10. Beta Features & Feedback

We may offer features labeled beta, preview, or experimental, which are provided “as is,” may change or be discontinued, and may be less reliable. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve the Service, with no obligation to you; we will not identify you as the source without your permission.

11. Service Availability & Changes

We work to keep the Service available and reliable, but we may modify, suspend, or discontinue features from time to time. We will give reasonable notice of material adverse changes where practicable. Unless a separate written service-level agreement applies to you, the Service is provided without an uptime guarantee.

12. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. CollabHub is a collaboration and record-keeping tool and is not a substitute for professional, legal, regulatory, or clinical review. We do not warrant that the Service will be uninterrupted or error-free, or that it will meet every regulatory requirement applicable to your research. AI-generated output may be inaccurate; you are responsible for reviewing it before relying on it.

13. Limitation of Liability

To the maximum extent permitted by law, CollabHub and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill. Our total aggregate liability arising out of or relating to the Service will not exceed the greater of the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or one hundred US dollars (USD 100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Indemnification

To the extent permitted by law, you agree to defend and indemnify CollabHub against third-party claims, damages, and reasonable costs arising from Your Content or from your use of the Service in breach of these Terms or of applicable law. We will notify you of the claim, let you control the defense of matters that concern only your indemnification obligations, and cooperate reasonably.

15. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if your use creates risk or legal exposure, or if we are required to by law. Before your account is deleted, you can export Your Content using the in-app tools. Sections that by their nature should survive termination — such as ownership, the Data-Use Covenant, disclaimers, limitation of liability, indemnification, and dispute resolution — will continue to apply.

16. Dispute Resolution & Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to its conflict-of-laws rules, and nothing in these Terms limits any rights you have under mandatory consumer law (including the Australian Consumer Law) that cannot be excluded. Before filing a claim, you agree to contact us at legal@collabhub.ai and try in good faith to resolve the dispute informally for at least 30 days. If we cannot, you and PairOx Pty Ltd submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia, unless applicable law gives you the right to bring a claim elsewhere.

17. Export Controls & Sanctions

You agree to comply with applicable export-control and sanctions laws, and you represent that you are not located in, or acting on behalf of anyone in, an embargoed jurisdiction or on a restricted party list.

18. General

These Terms, together with the Privacy Policy and Data-Use Covenant, are the entire agreement between you and CollabHub about the Service. You may not assign them without our consent; we may assign them to an affiliate or in connection with a merger or sale (subject to the Data-Use Covenant). If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. We are not liable for delays or failures caused by events beyond our reasonable control. We may give notices by email or in-app.

19. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example by email or an in-app notice. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

20. Contact

Questions about these Terms can be sent to legal@collabhub.ai.